Last updated:02.02.2026
This Privacy Policy explains how TGV Collection (Pvt) Ltd (referred to as “TGV”, “we”, “our”, or “us”) collects, uses, discloses, and protects your personal information when you visit our website, make an enquiry, or book a stay at any of our properties across Sri Lanka.
We are committed to respecting your privacy and safeguarding your personal data in line with best practices adopted by leading luxury hospitality brands.
1. Information We Collect
We may collect the following types of personal information:
a. Information You Provide Directly
- Full name
- Email address
- Telephone number
- Nationality and country of residence
- Booking details (dates of stay, property, number of guests, preferences)
- Special requests (dietary requirements, celebrations, accessibility needs)
- Payment-related information (processed securely via third-party payment gateways)
- Communications with us via email, website forms, social media, or messaging platforms
b. Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on the site
- Referral sources
- Cookies and similar tracking technologies
This information helps us improve website performance and user experience.
2. How We Use Your Information
We use your personal information to:
- Process and manage reservations and enquiries
- Communicate with you before, during, and after your stay
- Provide personalised guest experiences
- Process payments and issue confirmations Respond to feedback, questions, or requests
- Send promotional communications (only where consent is given)
- Improve our website, services, and offerings
- Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
3. Marketing Communications
With your consent, we may send you updates about special offers, experiences, and news across TGV properties.
You may opt out of marketing communications at any time by:
- Clicking the unsubscribe link in our emails, or
- Contacting us directly at [email protected]
Transactional and service-related communications will still be sent where necessary.
4. Sharing of Information
We may share your information only where necessary, including with:
- Trusted service providers (payment processors, booking engines, IT providers)
- Property-level teams to deliver your stay experience
- Legal or regulatory authorities when required by law
All third parties are required to handle your information securely and in accordance with applicable privacy standards.
5. Cookies and Tracking Technologies
Our website uses cookies to:
- Enhance site functionality
- Understand browsing behaviour
- Improve content and performance
You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality
6. Data Security
- We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure.
- While we strive to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security..
7. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this policy
- Meet legal, accounting, or regulatory requirements
- Resolve disputes or enforce agreements
8. Your Rights
Depending on applicable law, you may have the right to:
- Request access to your personal data
- Request correction or updating of inaccurate information
- Request deletion of your personal data
- Withdraw consent for processing
Requests can be made by contacting us using the details below.
9. Third-Party Links
- Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.
10. Children’s Privacy
- TGV does not knowingly collect personal information from children under the age of 18 without parental or guardian consent.
11.Changes to This Privacy Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
- We encourage you to review this policy periodically..
12.Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us at:
TGV Collection (Pvt) Ltd
Email: [email protected]
Telephone: +94 77 108 0859 / +94 77 627 3252
By using our website or making a booking with TGV, you acknowledge that you have read and understood this Privacy Policy.
